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Platinum Gold Silver Per device Monitoring only Monthly backups Email continuity
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Special projects not included. Priced separately. Special projects not included. Priced separately. Special projects not included. Priced separately.
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Workstation (monitoring) Unlimited 24/7 monitoring Limited 9-5 M-F monitoring Limited 9-5 M-F monitoring Call for price Call for price Call for price setup fee + cost per month
Server (monitoring) Unlimited 24/7 monitoring Limited 9-5 M-F monitoring Limited 9-5 M-F monitoring Call for price Call for price
Network Device (monitoring) Unlimited 24/7 monitoring Limited 9-5 M-F monitoring No Call for price Call for price
Network Device (monitoring) Unlimited 24/7 monitoring Limited 9-5 M-F monitoring No Call for price Call for price
Printers and Peripheral Devices (monitoring) Unlimited 24/7 monitoring Limited 9-5 M-F monitoring No Cost per network printer Cost per network printer
Monitored Backup Solution Unlimited 24/7 monitoring Limited 9-5 M-F monitoring No Cost per backup solution Cost per backup solution
Remote Support (help desk) Unlimited 24/7 monitoring Limited 9-5 M-F monitoring No Hourly charge Hourly charge
Priority Response
Software Support 24/7 Support No Hourly charge Hourly charge Hourly charge
Phone Support (VOIP, Cellular) Limited 3rd party support No Hourly charge Hourly charge Hourly charge
Backups (on-site) Unlimited 24/7 support No No No No
Remote Backup Services 5gb free – additional costs per month Setup fee + cost per month Setup fee + cost per month Setup fee + cost per month Setup fee + cost per month Setup fee + cost per month
Anti-Virus Protection Unlimited 24/7 support No No No No
Email Continuity and Spam Protection Unlimited 24/7 support No No No No Setup fee + price per user per month
Endpoint Protection Yes No No Yes No
Spyware Protection Yes No No Yes No
Maintenance Yes No No Yes No
Patch Management Yes No No No No
Reports Yes No No No No
Network Consulting Yes Hourly charge Hourly charge Hourly charge Hourly charge
Business Continuity Planning Yes Hourly charge Hourly charge Hourly charge Hourly charge

* Special Educational and Non-profit Pricing available